Visitor FAQs – Coronavirus (COVID-19) and our Museums

All of our museums are open. Although the government’s social distancing restrictions have been lifted, we still have some measures in place to protect our visitors and staff.

Further information

For further information you can contact our Bookings & Information team

9am - 5pm, Mondays to Fridays: 03000 290900 / info@rpmt.org.uk

What extra safety measures will be taken at your sites to ensure visitors and staff are protected?

The safety of our visitors and staff is our priority and we will continue with the following measures:

We will continue to encourage safe distancing and will provide clear signage to remind staff and visitors.
Screens will protect visitors and staff at key till points. Where appropriate, our staff will also be provided with PPE.
We will continue to provide hand sanitiser dispensers for visitors across our sites.
We will continue with our enhanced cleaning regime. We will continue to regularly sanitise touch points, including handrails, door handles and high traffic areas.

Will I have to queue?

You may be asked to queue for a short period at our busier sites.

Will I have to wear a mask?

It is no longer a requirement to wear a face mask in any of our venues, but we do encourage visitors and staff to continue wearing masks if they are able to. Thank you to all our visitors for your cooperation.

Will staff be wearing masks?

Masks will be made available to staff who wish to wear them.

How will the toilets be managed?

Toilets will be frequently cleaned and monitored by staff. In the Royal Pavilion there will be toilets available at the beginning of your visit and then further public toilets available in the Royal Pavilion grounds as you exit the building.

In Brighton Museum toilets are available on the ground floor and a further accessible toilet at the far end of the first floor.

At Preston Manor, toilets are available on the ground floor and an accessible toilet in the basement area, close to the accessible entrance and lift.

Will audio guides be available?

We have audio guides available in the Royal Pavilion as well as the option to listen on your smartphone. Audio guides can be purchased on arrival, the smartphone guide can be purchased here.

Is the Royal Pavilion Shop open?

The Royal Pavilion Shop is open and souvenirs can also be purchased at our other museums. You can also shop online.

Are you accepting cash payments in the shop?

Yes.

Can I leave a buggy or luggage?

We have a buggy park in the Royal Pavilion but luggage and other items must not be left in this room. Large luggage and suitcases are not permitted inside the palace for conservation reasons.

Please ask for assistance with buggies at the front desk at Brighton Museum.

At Preston Manor, there is a small outside area where buggies can be parked, but this is not patrolled and owners leave items in this space at their own risk. We cannot store any luggage in the house.