Covid-19 update

As we have introduced new safety measures in response to Covid-19 we have updated our access statement with the key points below.

If you have access needs or are coming with someone that does, please contact our Visitor Services Team directly so they may assist you.

Tel: 03000 290 900 / Email: info@rpmt.org.uk between 9:00am-5:00pm Monday – Friday.

Key points

  • All visitors must use their pre-booked ticket at the allocated time; we advise you to arrive no more than ten minutes before your timeslot.
  • If you need to sit down while waiting outside, please alert the staff member on the door who will provide you with a chair.
  • If you need to access the toilet while waiting for your timeslot, please alert the staff member on the door who will show you to the toilet safely and escort you back.
  • We will have one toilet open for public use, which is the accessible toilet near the entrance area.  If you need to access the toilet at any point during your visit please alert a member of staff who will escort you safely. Please note, there is no access to toilets on the first floor.
  • Our toilets are cleaned on a regular basis throughout the day.
  • If you need a wheelchair, please alert the Visitor Services Team on booking and inform the staff member at the door who will assist you. All wheelchairs will be sanitised before and after use.
  • Our ground floor is wheelchair friendly, but our first floor is not. We can provide information on the upstairs from our Audio-Visual room.  Please request this when you book.
  • The standard audio guides have been suspended, but you can use a free tour with your mobile phone. Please bring your own headphones.
  • BSL and visually descriptive versions of the audio guide are still available. Please contact us before your visit so we can prepare and sanitise them beofre you arrive.
  • Due to the remapping of our building, wheelchair users and those with limited mobility that haven’t accessed the first floor will need to exit via the front door.  Please alert a staff member when you are ready to leave, and they will ensure you are escorted safely from the building. Access to the gift shop is via the pavement and our team will be happy to direct you.
  • Screens will protect visitors and staff at key till points. Where appropriate, our staff will also be provided with PPE.
  • Accessible hand sanitizer stations are available at the entrance and exit points

Face masks

From 8 August visitors will be required to wear a face covering in the Royal Pavilion unless they have a legitimate reason for not doing so. Face coverings must currently be worn in the Royal Pavilion Shop. Please bring your own mask with you. (See government advice on when face coverings should be worn.)

We are researching see-through masks for staff so we can assist visitors with additional communication needs.

Visitors are not required to wear gloves.

More information

For further information please see our Visitor FAQs.


Photograph of the entrance to the Royal Pavilion from the gardensSituated in the centre of Brighton the Royal Pavilion was built as a pleasure palace for the Prince Regent, later King George IV, and is a distinctive landmark in Brighton & Hove with its exotic oriental appearance both inside and out. It is on level ground, close to the Lanes and North Laine and only 5 minutes’ walk from the sea.

The Royal Pavilion has two floors, the ground floor is accessible to wheelchair users, but access to the first floor is via a staircase only. There is an accessible toilet on the ground floor, and wheelchairs are available to use on request.

On the ground floor there is an audio-visual room with a video presentation about all aspects of the Royal Pavilion. An audio guide is available with an onscreen transcript. The audio guide also includes a video tour of the first floor for visitors that are unable to use the stairs. Tactile tours of the palace can be booked for groups of visually impaired visitors and sign language interpreted group tours can be booked for the hard of hearing.

Companions/carers accompanying a disabled visitor can enter free. See admission charges for more information.

Visitor Services Officers are positioned around the building should you require any assistance and are happy to answer any queries.

The Royal Pavilion is a member of the Visitor Attraction Quality Assurance scheme.

We look forward to welcoming you. If you have any queries or require any assistance please phone 03000 290900 or email info@rpmt.org.uk

Pre-Arrival

  • For full details and maps of how to reach us please see the How to get here section of our website. Alternatively you can plan your journey by car or public transport using www.traveline.info; simply enter your postcode and ours, which is BN1 1EE to get directions.
  • The nearest railway station is Brighton, which is a 15-20 minute walk. Taxis are available at the station. If you require an accessible taxi you can book this in advance.
  • See contact information section for details for taxi companies in Brighton & Hove.
  • The Possability People charity also provides helpful information on the various Wheelchair Accessible Taxis on the road to help you find the taxi that’s right for you. Contact them at www.possabilitypeople.org.uk or at Montague House, Montague Place Brighton BN2 1JE, or by phone on 01273 89 40 40 or by email at hello@possabilitypeople.org.uk
  • Buses stop at either North Street or the Old Steine. See contact information section for more details of bus services.
  • Access to the Royal Pavilion is through the garden via level paths.
  • Public toilets are situated in the garden, including an accessible toilet.
  • Visitors using mobility scooters are asked to leave them at the front entrance or in the museum and transfer to one of our manual wheelchairs. If you do this, please bring along a companion to push the wheelchair or if you need a member of staff to assist you phone 03000 290900 or email info@rpmt.org.uk in advance to book someone to help.
  • If you have a powered wheelchair please note that some of the doorways in the building are narrow or have tight turns so you may not be able to access some areas.
  • Companions/carers accompanying a disabled visitor can enter free. See admission charges for more information.

Car Parking and Arrival

Blue Badge disabled bays

  • Church Street, BN1 1UF which is near St. Giles Language School, has 4 disabled bays and there is no time limit for these bays. There is also an NCP Car Park with Disabled Bays which is located on the ground floor these are not free.
  • New Road, BN1 1UF has 3 bays and three hour limit.
  • Jubilee Street, BN1 1GE has a set of bays and three hour time limit.
  • In Brighton & Hove, providing the badge and time disc are displayed correctly, you can park in a disabled bay, a pay & display bay and a shared use bay but not in ‘resident permit only’ bays.
  • Additionally Blue Badge holders with a clock are allowed to park on yellow lines for up to 3 hours provided they are not causing an obstruction and there are no loading restrictions.
  • Visitors can be dropped off in Church Street near the William IV gate, or in North Street near the India gate entrance to the garden.
  • The entrance to the Royal Pavilion is level and the main entrance double doors (1220mm or 4ft wide) are kept open during opening hours. There is a further set of double doors of the same width before entering the ticketing area.

Guide, assistance and support animals

  • Guide, assistance and support dogs– including assistance dogs in training – are welcome across all of our sites, as long as they are working and wearing their tabards/harness and are registered with Assistance Dogs (UK) or the equivalent international scheme.
  • Owners should bring the dog’s Assistance Dogs (UK) identification book (or the appropriate international equivalent) with them.
  • Guide, assistance and support dogs must be kept with you at all times.
  • Dog water bowls are available at all sites, please ask a member of staff.
  • No other animals may be brought into our museums.

Main Entrance, Reception and Ticketing Area

  • The main entrance and ticket area is situated on the ground floor with step free, level access throughout.
  • There are some bench seats in this area.
  • The entrance has coir matting and the ticketing area is carpeted.
  • The ticketing area is well lit.
  • There is a hearing loop installed at the counter.
  • Wheelchair and Walker loans are available from this area on request.
  • Pen and paper are available on request.
  • Our mini-guides are available in large print on request.
  • A transcript of the multi-media guide is available on request.
  • A magnifying glass is available on request.

Attraction

  • Interpretation boards are placed around the building with text in clear font.
  • At the end of the ground floor tour there is an audio visual room showing a video about all aspects of the building.
  • Door opening sizes around the ground floor are generally either 100cm or 118cm, but there is a narrow doorway out of the Music Room 88cm wide with a tight turn, and another from the servant’s corridor into the Kings Apartments 70cm wide with a tight turn.
  • Some seating is available around the building, but please ask the Visitor Services Officer on duty if you need help to locate a seat. A mobile walker with a seat is also available from the cashier’s desk which can be used around the ground floor.
  • Floor surfaces are mostly carpeted, with tiled floors in the servant’s corridors, wood flooring in the Banqueting room and Saloon, and large flagstones in the Great Kitchen.
  • Lighting is low in some areas for conservation reasons.
  • There are stairs to the first floor of 19 + 12 steps with handrails to both sides and highlighted nosings on the steps.

Public Toilets

  • A public accessible toilet is located on the ground floor near the ticketing desk with a door opening 98cm 38.5″ wide.
  • There is a clear space for a wheelchair on the right side of the toilet.
  • The toilet height is 45cm 17.5″.
  • There is a door bar to aid closure of the door on both sides and a flip over style ‘N & C’ door lock.
  • There is an emergency alarm cord.
  • Handrails are positioned on the left of the toilet in contrast to the wall.
  • There is colour contrast with critical surfaces, tiles are navy blue and the toilet and washbasin are white.
  • Flooring is non-slip.
  • There are lever taps on the sink.
  • A clinical waste bin is provided.
  • A lowered mirror is available.
  • There are further toilets in the basement accessed via 15 steps with highlighted nosings and a central handrail.
  • On the first floor there are toilets situated near the tearoom, accessed via 2 sets of 3 steps, and further toilets near the William IV function room.

Catering

  • The Royal Pavilion tearoom is situated on the first floor. There is an additional set of 3 steps to the tearoom.
  • There are tables 70cm high with upholstered upright chairs.
  • The outside balcony is accessed via 1 step through a door 53cm wide.
  • The area is well lit with ceiling lights.
  • Floor is carpeted.
  • Crockery is white although teapots are black and heavy, and tables are black.
  • The nearest toilets are accessed via 2 sets of 3 steps.
  • There is also a smaller tearoom on the ground floor next to the gift shop serving beverages, cakes & biscuits.

Shop

  • There is a shop with a wide range of gifts and books located on the ground floor at the end of the tour. It can also be entered direct from the street via a level entrance. The entrance door is 83cm wide, and is push pad operated from the inside.
  • The shop is level throughout and has clear access to the exit, although there is limited space between display units in some areas.
  • There are some tall display units and some lower units accessible from a wheelchair.
  • Staff can offer assistance if required.
  • The counter has a hearing loop installed.

Grounds and Gardens

  • The Royal Pavilion is situated within the Royal Pavilion garden.
  • There are wide tarmac paths through the garden with gradual inclines.
  • The lawns are mostly flat, but there are some small inclines.
  • Some benches are placed along the paths.

Additional Information

  • All of the staff have undertaken disability awareness training.
  • We have a set of evacuation procedures and should you require it someone will assist you with evacuation. We have evac. chairs to assist.
  • All information brochures are produced in a minimum of 12 point font, and some are available in large print.
  • Assistance dogs are welcome in the building.
  • Clear signage is used throughout the building with a clear font of black lettering on a white background.

Contact Information

Address: The Royal Pavilion Brighton BN1 1EE
Telephone: 03000 290900
Email: info@rpmt.org.uk
Website: [www.brightonmuseums.org.uk]

Hours Of Operation

April to September 9.30am-5.45pm (last admission 5pm)
October to March 10am-5.15pm (last admission 4.30pm)

Local Equipment Hire

Brighton Shopmobility Opening Times and Contact Details Registration forms, scooters and manual and powered wheelchairs are available from the Shopmobility centre at:

  • Brighton Shopmobility Centre, Churchill Square Car Park 1, Level P3, Regency Road, Brighton
  • Opening times: Monday-Fridays, 10am-4pm. Closed on weekends & Bank Holidays. (Opening times can sometimes vary so it’s best to ring ahead to check the centre will be open when you plan to visit.)
  • Telephone: 01273 323239. It might be a good idea to contact the Scheme before visiting to find out directions as it can be quite difficult to find the office.

Local Accessible Taxi

Local Public Transport

Buses have easy access for boarding and space for 1 wheelchair or any vehicle with a parking brake. Scooters are not permitted.

  • The Brighton and Hove bus timetables are available on-line or in large print.
  • Main bus stops have “real time” information screens for passengers, and most buses have visual and audible announcements of the next stop.
  • Award winning Talking Bus Stops are also available in the city if you are blind or partially sighted. People using the scheme have a battery-operated key fob which alerts them when they are near a talking bus stop. Pressing the fob allows you to receive spoken information on which buses are coming and when they will arrive. For more information on this scheme please see www.journeyon.co.uk or contact the Access Point Team on 01273 29555 email accesspoint@brighton-hove.gov.uk

This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.