Covid-19 update

As we have introduced new safety measures in response to Covid-19 we have updated our access statement with the key points below.

If you have access needs or are coming with someone that does, please contact our Visitor Services Team directly so they may assist you.

Tel: 03000 290 900 / Email: visitor.services@brighton-hove.gov.uk between 9:00am-5:00pm Monday – Friday.

Key points

  • There is a new, one-way route around the Manor for all ambulatory visitors, and a dedicated new one-way route for non-ambulatory visitors.
  • All visitors must use their pre-booked ticket at the allocated time; we advise you to arrive no more than ten minutes before your timeslot.
  • If you need to sit down while waiting outside, please alert the staff member on the door who will provide you with a chair.
  • A safe area has been defined in the entrance hall to accommodate a single wheelchair user should the rest of their group wish to explore the rest of the house.
  • If you need to access the toilet while waiting for your timeslot, please alert the staff member on the door who will show you to the toilet safely and escort you back.
  • We will have one toilet open for public use on the ground floor, and one accessible toilet in the basement. If you need to access the toilet at any point during your visit please alert a member of staff who will escort you safely.
  • Our toilets are cleaned on a regular basis throughout the day.
  • If you need a wheelchair, please alert the Visitor Services Team on booking and inform the staff member at the door who will assist you. All wheelchairs will be sanitised before and after use.
  • Our ground floor is wheelchair-friendly, but our first and second floors are not. At present, we can provide information on the upstairs spaces through the published guidebook.
  • There is currently no audio guide for Preston Manor.
  • Push-button audio posts have been removed.
  • Screens will protect visitors and staff at the reception/shop till point. Our staff will also be provided with PPE.
  • Accessible hand sanitizer stations are available at the entrance and exit points, and at other points in the building.
  • Visitors will be required to wear a face covering in Preston Manor unless they have a legitimate reason for not doing so. Please bring your own mask with you. (See government advice on when face coverings should be worn.)
  • Visitors are not required to wear gloves.

For further information please see our Visitor FAQs.


Preston Manor is a Grade II* Listed historic house situated on the outskirts of Brighton & Hove. It is decorated and furnished in the Edwardian style and has more than 20 rooms arranged over 4 floors. It has basement servants’ quarters, elegant family reception rooms on the ground floor, the family bedrooms and servants’ bedrooms on the upper floors.

Preston Manor is a member of the VisitEngland Visitor Attraction Quality Scheme (VAQS) and received a Quality Assured Visitor Attraction assessment in September 2019.

All group tours must be booked in advance. Companions/carers accompanying a disabled visitor can enter free.

We look forward to welcoming you. If you have any queries or require any assistance please phone 03000 290900 or email visitor.services@brighton-hove.gov.uk.

Pre-Arrival

  • For full details and maps of how to reach us please see the How to get here section of our website. Alternatively you can plan your journey by car or public transport using www.traveline.info; simply enter your postcode and ours, which is BN1 6SD, to get directions.
  • There are brown directional ‘arrow’ signs on the A23 London Road coming into the city, and brown directional ‘arrow’ signs at the main road junction between the A23 London Road and Preston Drove, directing drivers to turn into Preston Drove.
  • There is a brown directional ‘arrow’ sign approximately forty (40) metres along Preston Drove directing visitors to the driveway leading into Preston Manor’s grounds and visitor parking.
  • The nearest railway station is Preston Park, which is a 10 minute walk. Taxis are not readily available at the station. If you require a standard or an accessible taxi you should book this in advance.
  • See contact information section for details for taxi companies in Brighton & Hove.
  • The Possability People charity also provides helpful information on the various Wheelchair Accessible Taxis on the road to help you find the taxi that’s right for you. Contact them at www.possabilitypeople.org.uk or at Montague House, Montague Place Brighton BN2 1JE, or by phone on 01273 89 40 40 or by email at hello@possabilitypeople.org.uk
  • Buses call at the ‘Preston Drove’ stop on London Road, which is a 3-4 minute walk away from Preston Manor. This bus stop has a shelter and seating. See contact information section for more details of bus services or go to www.buses.co.uk/contact-us.
  • Visitors using mobility scooters are asked to leave them outside at the accessible entrance, and transfer to one of our manual wheelchairs. If you need to do this, please bring along a companion to push the wheelchair. If you need a member of staff to assist you, please phone 03000 290900 or email visitor.services@brighton-hove.gov.uk in advance to book someone to help.
  • If you have a powered wheelchair please note that some of the corridors and doorways in the building are narrow or have tight turns so you may not be able to access some areas. The first and second floors are not accessible to wheelchair users.
  • Companions/carers accompanying a disabled visitor can enter free.

Car Parking and Arrival

  • There is some free parking on site for visitors around the turning circle in front of the house, and a single designated parking space for blue badge holders.
  • In Brighton & Hove, providing the badge and time disc are displayed correctly, you can park in a disabled bay, a pay & display bay and a shared use bay but not in ‘resident permit only’ bays.
  • Additionally Blue Badge holders with a clock are allowed to park on yellow lines for up to 3 hours provided they are not causing an obstruction and there are no loading restrictions.
  • The surface of the driveway leading to Preston Manor is tarmac. It has a gradual slope.
  • The accessible entrance to the house is from the basement level via a ramp. This ramp is located in the enclosed courtyard to the west of the main entrance, opposite the designated parking bay.
  • This route is accessed by two large wooden gates, which are normally kept closed. If you need use the accessible entrance, please call staff at the reception desk inside the Manor on 01237 292770 for assistance.
  • Once inside the house, there is lift access between the basement and the ground floor only. There is no access for wheelchair users to the first and second floors
  • The main entrance up to the house has 11 steps with handrails.
  • The main entrance has two sets of double doors 120cm wide. There is a heavy-duty coir floor mat between these doors, and rubber-backed floor mats inside the inner door.

Guide, assistance and support animals

  • Guide, assistance and support dogs– including assistance dogs in training – are welcome across all of our sites, as long as they are working and wearing their tabards/harness and are registered with Assistance Dogs (UK) or the equivalent international scheme.
  • Owners should bring the dog’s Assistance Dogs (UK) identification book (or the appropriate international equivalent) with them.
  • Guide, assistance and support dogs must be kept with you at all times.
  • Dog water bowls are available at all sites, please ask a member of staff.
  • No other animals may be brought into our museums.

Main Entrance, Reception and Ticketing Area

  • The main entrance is on the ground floor of the house.
  • Flooring is polished wood and the area is well lit with overhead lighting.
  • The ticket desk and shop has an induction loop fitted, but no lowered section.
  • Pen and paper are available on request.
  • Seating for visitors is available – please ask staff.

Attraction

  • Floors on the ground, first and second floors are wood, with some rugs, and the basement has stone or brick flooring. The main staircase is carpeted.
  • The ground floor is all level, but the basement flooring is uneven, with some raised door sills The first and second floor surfaces are uneven in places.
  • Where there are slight level changes in flooring in the basement, these are clearly indicated.
  • Generally lighting levels are good, but some areas do have low light levels for conservation reasons.
  • Seating is available for visitors around the building, but this will be limited due to new COVID-19 safety measures put in place.
  • There is an introductory video presentation about Preston Manor and the Stanford family that lived there. This presentation does not currently have a hearing loop attached.
  • Interpretation boards are placed around the building and are in a clear font.
  • There are audio description listening posts positioned around the building, giving descriptions of life at the Manor.
  • There are tactile exhibits in some areas, particularly in the basement.
  • There are stairs to the first floor with 11+4+9 steps with handrails, and doorways are 90cm wide.
  • There are a further 4 steps (with handrails) from the master bedrooms down to the servants area with risers up to 24cm high. Headroom through this doorway is restricted.
  • There are 20 steps (with handrails) up to the second floor attic rooms.
  • There is a lift between the basement and the ground floor.
  • There is no lift between the ground floor and first floor, or between the first floor and second floor.

Public Toilets

  • Public toilets accessible for ambulant disabled are located on the ground floor and are well lit.
  • The accessible toilet is located in the basement, and is accessed from the ground floor via the lift. Please ask staff for assistance to use the lift.
  • The toilet door is 88cm wide.
  • The toilet is 45cm high, and has a transfer space to the right.
  • There are grab rails positioned to the left and an alarm cord.
  • The toilet is well lit and has non-slip flooring.
  • There is an emergency cord.
  • A clinical waste bin is provided.

Shop

  • There is a small shop area at the entrance desk selling small gifts, cards and books.
  • The shelving is low and accessible from a wheelchair.

Grounds and Gardens and access to Preston Manor

  • The gardens, paths and walls around the site are part of the Grade 11* listing.
  • All paths and steps around the site are uneven in places and can be slippery when wet.
  • The Croquet Lawn and Walled Garden can be accessed by the ambulant disabled from the front of the house via a brick path and a set of steps 3+3+2 up followed by 2 down onto a wide paved path. This path leads south through to the Coronation Garden at the north end of Preston Park via a shallow tarmac slope.
  • At the top of this first set of steps, visitors may also turn left to access St Peter’s Church, Preston Park via an archway and a set of steps 1 + 4 up.
  • The Croquet Lawn is then accessed via two sets of steps linked by a wide paved path. The first set comprises 7 down plus wooden handrail, the second 10 down (no handrail).
  • A further set of steps 2+1+4+4 down leads into the Walled Garden with small level paved paths. There are no handrails on the steps leading from the Croquet Lawn.
  • Alternatively, the Walled Garden can be accessed via a level route through Preston Park via London Road.
  • There are benches at intervals.
  • The Walled Garden includes a pets’ cemetery in its south-west corner, and an ornamental pond.

Additional Information

  • All of the staff have undertaken disability awareness training.
  • We have a set of evacuation procedures and should you require it, someone will assist you with evacuation either out of the building or to a refuge. We have Evac. Chairs to assist.
  • A Personal Evacuation Plan will be made for disabled visitors whose visit is known in advance, such as people visiting with a pre-booked group. Please help us by sharing relevant information about each individual’s access requirements when making the booking.
  • All information brochures are produced in a minimum of 12 point font, and some are available in large print.
  • Clear signage is used throughout the building.
  • Help us protect Preston Manor and its collections by not eating and drinking inside the house. If you need to have food and water with you for medical reasons, please talk to a member of staff who can advise.
  • We are proud to be a breastfeeding friendly venue and welcome breastfeeding in all areas of our premises. At Preston Manor there is a comfy sofa available to use in The Macquoid room. Please ask a member of staff if you need a space to breastfeed.

Contact Information

Address: Preston Manor Preston Drove Brighton BN1 6SD
Telephone: 03000 290900
Email: visitor.services@brighton-hove.gov.uk
Website: [www.brightonmuseums.org.uk]

Hours Of Operation

Open April-September
Tuesday-Saturday 10am-5pm, Sun 2-5pm (last admission 4.15pm)

Closed Mon (including Bank Holidays)

Closed Oct-Mar except for pre-booked groups, school visits and special events

Local Equipment Hire

Brighton Shopmobility Opening Times and Contact Details Registration forms, scooters and manual and powered wheelchairs are available from the Shopmobility centre at:

  • Brighton Shopmobility Centre, Churchill Square Car Park 1, Level P3, Regency Road, Brighton
  • Opening times: Monday-Fridays, 10am-4pm. Closed on weekends & Bank Holidays. (Opening times can sometimes vary so it is best to ring ahead to check the centre will be open when you plan to visit.)
  • Telephone: 01273 323239. It might be a good idea to contact the Scheme before visiting to find out directions as it can be quite difficult to find the office.

Local Accessible Taxi

Local Public Transport

Buses have easy access for boarding and space for 1 wheelchair or any vehicle with a parking brake. Scooters are not permitted.

  • The Brighton and Hove bus timetables are available on-line or in large print.
  • Main bus stops have “real time” information screens for passengers, and most buses have visual and audible announcements of the next stop.
  • Award winning Talking Bus Stops are also available in the city if you are blind or partially sighted. People using the scheme have a battery-operated key fob which alerts them when they are near a talking bus stop. Pressing the fob allows you to receive spoken information on which buses are coming and when they will arrive. For more information on this scheme please see www.journeyon.co.uk or contact the Access Point Team on 01273 29555 email accesspoint@brighton-hove.gov.uk

This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.