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Job Opportunity: Guest Experience Host

Job Title: Guest Experience Host
Contract: Freelance. Shifts available Saturdays, Sundays, some Friday evenings from end of May to end October. The occasional weekday shift may also be available.
Salary: £15 per hour
Location: Preston Manor, Brighton
Closing date: Applications are being reviewed and interviews are being conducted on a rolling basis, so please apply without delay to avoid disappointment.

We are seeking a team of reliable and dynamic Guest Experience Hosts to help deliver a new interactive visitor experience, Shadows of Empire – Taking Tea at Preston Manor, exploring the history of tea and its ties to Preston Manor.

You will facilitate the smooth running of pre-booked group visits of up to 10 visitors, following a prescribed route. The role will encompass ensuring an excellent visitor experience when in the venue and to ensure the security and safety of the building, collections, and visitors. This experience will take place at weekends, some weekdays and some Friday evenings from May to October 2024.

The successful candidate must be able to demonstrate:

  • Experience of working with the public in a front-line service, for example, retail, restaurant, visitor attraction or reception duties.
  • Proven experience of good customer care skills to provide a first-class visitor experience.
  • Experience of working with people from a wide variety of backgrounds and diverse range of needs in customer service.
  • An interest in heritage and arts.
  • The ability to build rapport with a wide range of people and maintain strong internal and external relationships.
  • The capability to work independently and as a team player in a fast-paced environment, handling multiple tasks and adhering to deadlines will be essential.
    Training will be provided. The applicant must be available to attend on one of the designated training days.

This is a freelance role and as such, the applicant is responsible for paying their own National Insurance and Tax.

Equality, Diversity and Inclusion

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

For more information, please contact Shaun Doyle, Visitor Experience Manager, shaun.doyle@rpmt.org.uk or 01273 071 355.

How to apply

Please email the following documents to recruitment@rpmt.org.uk

  • Submit a written statement detailing your relevant skills and experience (max 2 sides of A4)
  • A copy of your CV
  • A completed application pack
  • A completed equalities form

Closing date: Applications are being reviewed and interviews are being conducted on a rolling basis, so please apply without delay to avoid disappointment.

Find out more about Working for BHM.

Guest Experience Host job description

B&HM Equalities Form

B&HM Application Pack