This access statement should be read alongside our current Covid-19 safety measures.
Admission to Hove Museum & Art Gallery is free, although there may be a charge for some guided tours, events and school sessions. The museum is based on two floors with lift access to the galleries on the first floor. We regret that our first floor fire exit is not wide enough to legally accommodate wheelchairs, so wheelchair access is restricted to the ground floor of the building.
Visitor Services Officers are positioned around the building should you require any assistance and are happy to answer any queries.
Hove Museum & Art Gallery is a member of the Visitor Attraction Quality Assurance scheme.
We look forward to welcoming you. If you have any queries or require any assistance please phone 03000 290900 or email email@example.com.
- For full details and maps of how to reach us please see the How to get here section of our website. Alternatively you can plan your journey by car or public transport using www.traveline.info; simply enter your postcode and ours, which is BN3 4AB to get directions.
- The nearest railway station is Hove, which is a 25 minute walk. Taxis are available at the station. If you require an accessible taxi you can book this in advance. See contact information section for details for taxi companies in Brighton & Hove.
- The Possability People charity also provides helpful information on the various Wheelchair Accessible Taxis on the road to help you find the taxi that’s right for you. Contact them at www.possabilitypeople.org.uk or at Montague House, Montague Place Brighton BN2 1JE, or by phone on 01273 89 40 40 or by email at firstname.lastname@example.org
- Buses stop at New Church Road and Sackville Road are a 5 minute walk away. The bus stops have a shelter and seating. See contact information section for more details of bus services.
- Visitors using mobility scooters are asked to leave them at the front entrance and transfer to one of our manual wheelchairs. If you do this, please bring along a companion to push the wheelchair or if you need a member of staff to assist you phone 03000 290900 or email email@example.com in advance to book someone to help.
- If you have a powered wheelchair please note that some of the doorways in the building are narrow or have tight turns so you may not be able to access some areas.
Car Parking and Arrival
- There is parking available on site for blue badge holders free of charge.
- Additional on-street parking (pay at machine) is available in adjacent streets.
- In Brighton & Hove, providing the badge and time disc are displayed correctly, you can park in a disabled bay, a pay & display bay and a shared use bay but not in ‘resident permit only’ bays.
- Additionally Blue Badge holders with a clock are allowed to park on yellow lines for up to 3 hours provided they are not causing an obstruction and there are no loading restrictions.
- There is a drop off point at the main entrance gate on New Church Road, with a dropped kerb.
- The surface of the drive is tarmac.
- There are 3 steps up to the entrance with handrails on both sides, and a permanent ramp in two parts with gradients of 1:10 and 1:11, also with handrails.
- The entrance door is 87cm wide, with double doors in the lobby of 120cm wide.
- The entrance doors are not automatic but the staff at the front desk are always ready to offer assistance.
Guide, assistance and support animals
- The Royal Pavilion & Museums Trust welcomes guide, assistance and support dogs across all of our sites
- Our staff are aware that not all assistance dogs will be wearing a tabard/harness when working or training
- Our staff are aware that not all assistance dogs will be or need to be registered with Assistance Dogs (UK) or the equivalent international scheme, therefore we do not ask to see any registration paperwork for you to bring your assistance dog onto any of our sites
- Water bowls are available for your dogs at all of our sites, please ask a member of staff.
- No other animals may be brought into our museums.
Main Entrance, Reception and Ticketing Area
- The main entrance is situated on the ground floor and has a tiled, level floor.
- The area is well lit with overhead lighting.
- There is a lowered section of the reception desk.
- There is a hearing induction loop fitted.
- Pen and paper are available on request.
- There is a pictogram map of the museum in the entrance. A braille guide is also available
- Signage has clear font of a reasonable size, and pictograms are used for directional signage.
- The ground floor galleries all have level wooden flooring.
- Most galleries are well lit with overhead lighting.
- The Wizard’s Attic on the first floor has low levels of overhead lighting and low lighting levels in cases.
- The mini cinema on the first floor has low lighting levels.
- There is a ramp through to the Education room. The tables here have space for visitors in wheelchairs.
- There are stairs to the first floor with 5+9+10 steps with handrails.
- The lift access door is 80cm wide, and the interior has a floor space of 140cm x 104cm. The lift has a fold up seat, tactile buttons and voice announcements.
- On the first floor there are several small galleries linked by ramps, with a non-slip covering, 80cm wide at the narrowest point. The ramps are between 1:9 – 1:17.
- Flooring on the first floor is wood or lino.
- The narrowest doorway is 80cm.
- There are some audio listening posts (with transcripts available), and also videos of early film which have no text.
- Some areas have low lighting levels in the cinema and film area in order to help display the images.
- There is a pictogram map of the first floor in the foyer.
- Seating for visitors is available around the first floor.
- Public toilets are located on the ground floor with level access from the entrance and non-slip flooring.
- There is an accessible toilet with a door 90cm wide.
- There is a transfer space to the right of the toilet which is 45cm high.
- There are vertical and horizontal grab rails.
- Colour contrast is low with white fittings and light blue walls.
- The washbasin has lever taps.
- There is an alarm cord with both a visual and audible alarm.
- Baby changing facilities are also provided.
- On the first floor there is a toilet suitable for ambulant disabled visitors.
- A hazardous waste bin is provided.
- There is currently no cafe or catering available in Hove Museum.
- There is a shop selling a range of gifts and crafts/artwork, situated in the main entrance area.
- There are tall display units, with staff available to assist if needed.
Grounds and Gardens
- Outside there is a large level lawned area.
- Paths are level tarmac.
- Wooden benches are placed at intervals around the garden.
- We have a set of evacuation procedures and should you require it someone will assist you with evacuation either out of the building or to a refuge.
- All information brochures are produced in a minimum of 12 point font, and some are available in large print.
- Assistance dogs are welcome in the building.
- Clear signage is used throughout the building with a clear font of black lettering on a white background.
Address: Hove Museum & Art Gallery 19 New Church Road Hove BN3 4AB
Telephone: 03000 290900
Hours of Operation
Open Mon, Tue, Thu, Fri & Sat 10am-5pm, Sun 2-5pm
Closed Wed (Open on Bank Holiday Mondays)
Local Equipment Hire
Brighton Shopmobility Opening Times and Contact Details Registration forms, scooters and manual and powered wheelchairs are available from the Shopmobility centre at:
- Brighton Shopmobility Centre, Churchill Square Car Park 1, Level P3, Regency Road, Brighton
- Opening times: Monday-Fridays, 10am-4pm. Closed on weekends & Bank Holidays. (Opening times can sometimes vary so it’s best to ring ahead to check the centre will be open when you plan to visit.)
- Telephone: 01273 323239. It might be a good idea to contact the Scheme before visiting to find out directions as it can be quite difficult to find the office.
Local Accessible Taxi
- Brighton & Hove Radio Cabs 01273 204060 firstname.lastname@example.org www.brightontaxis.com
- City cabs 01273 205205 Text 07528 964384 www.205205.com
- Brighton & Hove Streamline 01273 747474 email@example.com
- Hove Streamline Taxis 01273 202020 firstname.lastname@example.org
Local Public Transport
Buses have easy access for boarding and space for 1 wheelchair or any vehicle with a parking brake. Scooters are not permitted.
- The Brighton and Hove bus timetables are available on-line or in large print.
- Main bus stops have “real time” information screens for passengers, and most buses have visual and audible announcements of the next stop.
- Award winning Talking Bus Stops are also available in the city if you are blind or partially sighted. People using the scheme have a battery-operated key fob which alerts them when they are near a talking bus stop. Pressing the fob allows you to receive spoken information on which buses are coming and when they will arrive. For more information on this scheme please see www.journeyon.co.uk or contact the Access Point Team on 01273 29555 email email@example.com
This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.