Coronavirus (Covid-19) — FAQ

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Update 18 March 2020

The Royal Pavilion & Museums has temporarily closed all venues following advice from the UK government in managing Coronavirus (Covid-19). At the moment the venues will be closed until 1 April 2020.

This includes the Royal Pavilion, Brighton Museum & Art Gallery, Hove Museum & Art Gallery, Booth Museum of Natural History and Preston Manor.

Ticket holders to our museums or events will be notified and offered refunds or rescheduled tickets over the next few days.

For future updates check back on our website or sign-up to our mailing list. We will also post updates on our Facebook page and Twitter account.

We hope to reopen as soon as possible and thank you for your patience at a difficult time for all of us.
If you urgently need to contact the museum please call 03000 290900 or find relevant details on our Contact Us page.

Update 10 March 2020

The worldwide outbreak and spread of coronavirus (Covid-19) has created considerable uncertainty and disruption. We are open for business as usual, but here is some information on how we are trying to prevent the spread of the virus, and how we wil respond if the situation changes.

Are the Royal Pavilion & Museums open?

All of our museums are currently open as usual. These include:

  • The Royal Pavilion
  • Brighton Museum & Art Gallery
  • Hove Museum & Art Gallery
  • The Booth Museum
  • Preston Manor (re-opening for summer season on 1 April)

At this stage, we have not been advised to take any special precautions. Our staff have been provided with the most up to date information and advice about coronavirus and we monitor the daily updates provided by the UK Government and Public Health England.

What measures are you taking to prevent the spread of the virus?

The safety of our staff and visitors is of the utmost importance and we are promoting the guidelines issued by the World Health Organisation to reduce the general risk of transmission, such as encouraging hand washing and the use of tissues.

In addition we are carrying out specific actions to reduce the risk to visitors and staff.

  • Sanitising handrails and door handles regularly across all venues belonging to the Royal Pavilion & Museums.
  • Hand sanitisers have been provided for all frontline staff at all venues.
  • Audio guides will be sanitised after every use.
  • Contingency planning for staff sickness including cross team training to allow staff to move across roles if needed.
  • Communicating with staff about fears around coronavirus in particular staff with specific health issues or with partners or family members at increased risk.
  • Enabling home working for staff if necessary.

What should I do if I feel ill while visiting one of your venues?

If you feel unwell, we recommend you leave the venue and return to where you are staying. Call the NHS 111 helpline and follow their guidance.

Will I get a refund if I decide not to come as I’m feeling unwell?

Individual bookings

We continue to operate our usual cancellation policy as the buildings remain open in line with Public Health England advice.

Bookings cannot be cancelled, transferred or amended.  No refunds are available, except when the event is cancelled by Royal Pavilion & Museums.The Royal Pavilion and Museums (RPM) reserve the right to cancel any event. In the unlikely event of such cancellation, you will be offered an alternative, if available, and/or refunded the full cost of your pre-paid ticket (including any booking fees).

Please see our terms and conditions for more information. You can contact our booking office for further guidance on 03000 290900.

Group bookings

We require two working days’ notice to cancel or amend your booking or you may be charged in full. You can cancel by either telephoning (Monday to Friday 9am-5pm) or using our online form.

How can I check that you are open before I visit?

We are open for business and not planning on closing any of our buildings. Should the situation change, we will immediately place a warning notice on the ‘Opening Times’ page of any museums that is shut. These can be found at:

Our museums have a planned closure on 30 & 31 March, but this is to enable ICT changes as we transfer management to a new charity. It is unrelated to the coronavirus outbreak or any public health issue.

More information