It is sometimes necessary for us to collect personal information in order to deliver our services. All such data collection is conducted in accordance with the Data Protection Act 1998 (as amended).
The Royal Pavilion and Museums is strongly committed to preserving the privacy of its customers. Our Data Protection and Security Policy lets you know about our policy for the collection and use of information about you and your transactions with us.
We do not share your information with other companies without your prior permission and we will only send you email messages if you give us your consent to do so. Credit cards are completely secure when used on this website.
If you make a booking with us, we will ask you to provide us with certain up-to-date data about yourself which we will handle in accordance with the United Kingdom’s Data Protection legislation. We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by anyone, including our staff. We use leading technologies such as (but not limited to) data encryption, fire walls and server authentication to protect the security of your data. All our staff and any third parties hired to provide support services, are required to observe our privacy standards and to allow us to audit them for compliance.
When you place an order
When you book tickets with us, our order form asks you to give us information specific to that order, including your billing address, shipping address, credit card information and email address. The information that you provide is used to process and send your orders. We also use the information to contact you if there is a problem with your order. We do not make our customer list available to other companies.
All of our transactions automatically take place on a secure server. All of your personal information is encrypted before it is transmitted over the Internet.
(NB Most banks either cover all the charges that result from unauthorised use of your credit card or limit your liability to £50, the maximum liability allowed under the Fair Credit Billing Act. You must notify your credit card provider of the unauthorised use in accordance with its reporting rules and procedures.)
When you buy from us online, our system automatically gathers purchase data. We use this information in two ways:
- We review what kinds of products and services appeal most to our customers as a group. This statistical information helps us to improve our offerings in the same way that other companies change their catalogue based on what sells best.
- We use information, such as the number of purchases customers make and the categories of goods and services they buy, to make offers to them we believe will be of interest.
We do not give out any information about you, as an individual, to anyone, except to complete your transactions, or to comply with valid legal process such as a search warrant, subpoena or court order.
Signing up to our e-newsletter
If you sign up to our e-newsletter we will use the details you have provided to keep you informed about Royal Pavilion and Museums’ news, offers, membership, events, activities and appeals. We will not share your information with third parties and you can unsubscribe from our mailing list at any time.